Shipping & Payment Terms

* In these countries, an additional charge may apply for island shipping; we will inform you of the shipping costs upon order confirmation. The extra costs will be billed neutrally.

** For these countries, customs costs will be billed separately depending on the country and Incoterm®. Unless otherwise agreed, we ship with Incoterm DAP for online shop orders. Please note that when shipping to non-EU countries, additional ABD and processing fees may apply. In the online shop, we charge a flat processing fee of €21.00 for these fees. The final shipping costs will be communicated in your order confirmation received from us.

PLEASE NOTE: Dry systems are exempt from the above regulation. Shipping is from the factory and will be billed based on effort. We strive to deliver within the specified deadlines. However, delivery dates cannot be guaranteed, as shipments are handled by third parties and depend on the pickup and delivery capabilities of the carriers. We cannot change the delivery address for orders after order confirmation. If no one can accept the delivery at the specified delivery address, the carrier will leave a notification card in your mailbox. Ownership and the risk of loss of your products pass to you when you take possession of the products.