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Legal information on revocation and returns

Consumer revocation instruction

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Consumers are entitled to the following right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods. If you have ordered several goods as part of a single order and the goods are delivered separately, possession of the last part delivered applies.

The consumer bears the costs for goods that can be sent by parcel post. The costs for the return are estimated at a maximum of €6 plus statutory sales tax per delivery unit. The consumer also bears the costs of returning goods that cannot be sent by parcel post. The costs for the return are estimated at a maximum of €20.00 plus statutory sales tax per 1/2 Euro pallet or at a maximum of €25.00 plus statutory sales tax per 1/1 Euro pallet.

Exclusion of the right of withdrawal

in contracts for the delivery of goods that are not prefabricated (custom-made products) and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Likewise, the right of withdrawal does not apply to contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

Consequences of revocation

If you revoke this contract, we must reimburse you immediately (at the latest within 14 days from the day on which we received your ordinary revocation of this contract). For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Online Returns Form

Click here for our online return form 

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)


Fortress Group GmbH
Duisburger Strasse 4
57234 Wilnsdorf


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable.

Cancellation policy for commercial customers

In principle, the Fortdress Group excludes revocation in business transactions with commercial customers. However, the Fortdress Group reserves the right to examine and accept the revocation of a commercial purchase in individual cases as a gesture of goodwill. The commercial customer must declare the revocation in writing within one week, stating the reasons (letter, fax or e-mail are sufficient for the text form). The Fortdress Group undertakes to make a positive or negative decision on this revocation within 2 working days after receipt of this revocation and to inform the commercial customer immediately of this result. The cancellation period of one week begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before we have received our information obligations in accordance with Section 312c Paragraph 2 BGB in connection with § 1 paragraph 1, 2 and 4 BGBInfoV as well as our obligations according to § 312e paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.

The revocation must be sent to:

Fortress Group GmbH
Duisburgerstr. 4
57234 Wilnsdorf
Mail : info@fortdress-group.com
Fax: +49 (0) 2739 47979-20


A return should be sent with a completed return delivery note to:

Fortress Group GmbH
Duisburgerstr. 4
57234 Wilnsdorf

It is in the interest of both parties to fill out the return delivery note in full in order to ensure that returns can be processed quickly.

Consequences of revocation

In the event of a positive revocation, the services received by both parties must be returned and any benefits (e.g. interest) surrendered. The right of withdrawal does not apply to deliveries of goods that are made to customer specifications . This applies to all goods that have been specially made to customer specifications or have been modified from the original condition. If the commercial customer cannot return or hand over the received service and benefits (e.g. advantages of use) or only partially or only in a deteriorated condition to Fortdress Group GmbH, the commercial customer must pay compensation in this respect. The commercial customer only has to pay for any loss in value if this loss in value is due to the handling of the goods that is not necessary to check the nature, properties and functionality of the goods. The commercial customer has to bear the costs of the return. Obligations to reimburse payments must be fulfilled within 30 days. This period begins for the commercial customer with the approval of the acceptance of the objection by the Fortdress Group. The commercial customer undertakes to send the goods back to us as an insured package immediately after receiving a positive cancellation notification and to keep the proof of posting until handover to the Fortress Group.